Promoting successful subject matter experts into positions of leadership is a common and commonsense practice. However, once in place, these experts are often confronted with a dizzying series of scen…
In 2018, Facebook lost over $100bn of market value. Its troubles stem from an early strategic decision it made. Who is the company essentially designed to serve—the user or the advertiser? This questi…
The Starbucks event in Philadelphia led to a nationwide day of implicit bias training. It also prompted a memory and alerted me to why most diversity and inclusion training is not delivering value. It…
I asked the only woman to have made it to the senior ranks of a leading bank (that today scores high on diversity and inclusion) to what she attributed her success. “I was fortunate,” she said. “The bank hired a coach to teach me how to act and react like…
