Our Successes
Creative solutions for complex companies.
Our diverse and dynamic clientele share one common characteristic: the integrity of their leaders.
Lapin gives our clients the tools to rise above their competition and distinguish themselves as benchmarks for their industries.
Strengthening businesses from within.
Spanning five continents, our coaches and consultants have worked closely with organizations of every size in both the private and public sector, inspiring clients in industries ranging from retail to banking to hospitality to healthcare and beyond.
Building successful organizations. Creating winning teams. Activating greatness in leaders. For more than 30 years, Lapin’s expert coaches have provided measurable business results in a variety of industries and propelled teams towards greatness all over the world.
Our diverse and dynamic clientele.
The common denominator between the wide varieties of clients we serve is the integrity, character, and foresight of their leaders.
Healthcare
Anthem
“A stellar presentation! David Lapin’s focus and discussional approach talking about the ‘real’ issues that face today’s leaders was spot on. Hands down, in the six and one half years that I’ve been a part of Leadership within FHPS, this by far has been the most valuable 60 minutes of my time spent ‘learning.’ Thank you for garnering a ‘teacher’ with the mindset to motivate individuals towards the need, purpose and opportunity to change.”
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Leader at Anthem
Hospitality & Entertainment
Patxi’s Pizza
Patxi’s Pizza, a California-based restaurant chain, was preparing for a period of accelerated growth. Strategic innovation, alignment, and focus were going to be key to its success. After some focus-group research and some work with leadership, Lapin helped Patxi’s redefine the primary customer for whom their chain should be designed. Patxi’s new Purpose Statement identified the tangible and intangible contributions that it made to these customers. After building the Purpose Statement out into an implementation strategy, they made some key innovations and earned distinction in their market. The team’s alignment to the values and behaviors needed to deliver on the purpose-driven strategy further accelerated Patxi’s road to successful expansion and growth.
“The Lapin group took our company to a level of true inspiration. A level in which seemingly unattainable value is unlocked in its purest form. Our team is ready for the next chapter of our evolution. Thanks to Lapin International, the inspiration is now part of our DNA. This was the best money I have ever spent.”
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Bill Freeman, CEO
Public Sector/Nonprofit
Poarch Creek Indians Government
Lapin has worked with the Poarch Band of Creek Indians for over 12 years helping the Government transition from a small organization to one that independently and expertly services the health, housing, social services, and education needs of the 3,600-member tribe. Growing from just 125 employees to more than 600 in 12 years, the Tribal Government has grown services while ensuring efficient operations. Working in the Member Services, Regulatory, and Health Divisions as well, Lapin has helped elevate performance and output across the Government. Our comprehensive Executive Coaching Program has helped leaders keep pace with the changes and expectations that come from operating successfully amidst constant change and growth.
“I have been employed by the Tribe nearly 20 years. I hold two Master’s Degrees and have attended countless workshops, conferences, etc. Though all of these have been helpful in various ways, the work we have done with Lapin International far exceeds anything I have ever taken part in before. In all honesty, I have been feeling completely burned out and hopeless. Now I feel hopeful. I want to act on all the things we have learned during our training. I want to grow as a leader, and I want to encourage my team to grow. I believe this investment will pay off huge dividends, beginning immediately and stretching far into the future.”
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Sandra Heibert, Education Director
Public Sector/Nonprofit
Law Enforcement and the Museum of Tolerance, Los Angeles
After the Rodney King incident in Los Angeles, the LAPD needed an innovative training program for its officers to help them navigate conflict situations without the unnecessary use of force. Lapin developed a customized program called Soldier to Educator and delivered it through the innovative programming of Museum of Tolerance in Los Angeles. Since 2001, over 150,000 officers from across California have been trained in Soldier to Educator. Lapin has also delivered advanced leadership initiatives through the Museum to thousands of supervisors and command staff from around the USA. Lapin partnered the Museum in the development of its award-winning Perspectives on Profiling simulation training designed to combat racial profiling in Law Enforcement Agencies. Lapin and the Museum also delivered 10 programs over five years to combat hate and terrorism to several hundred DOJ professionals. Lapin has also worked directly with a number of individual agencies, including the Sheriff of San Diego, the Glendale Police Department, the Colton Police Department, and the New York and New Jersey Corrections Departments.
Healthcare
University of Arizona Health Plan
UAHP was the health insurance arm for The University of Arizona Health Network (UAHN). It had always been profitable, but the CEO had a big vision to truly differentiate its offering in the market to secure sustainability. Together, we aligned the team around a common philosophy and identified the organization’s target beneficiary. Clarifying the customer needs, both tangible and intangible, at the deepest level and then aligning the system, structure, and process to streamline the customer experience made work more meaningful and people more effective. This translated into greater revenue while reducing the cost base. The CEO recognized early on that investing in talent by enabling them to identify their own purpose and then aligning it to the customer needs would be a game-changer. We created a unique program for directors and emerging leaders to cascade the message to the levels that could make the most difference to the organization. This is truly an example of where qualitative inputs yielded quantitative outputs.
“Lapin took us on a journey that I wasn’t suspecting, and sometimes a bit skeptical of, but 18 months later I know it was the best thing I could have ever done for my company, and more importantly the customers we serve. Lapin challenged us to create a purpose that would drive the strategies and activities of the organization. It would help give people a meaning and reason to do their jobs with excellence. With that purpose in mind, we created meaningful values and learned how to embed both the purpose and values into our organization; transforming the organization to one that not only valued outcomes, but equally values the people and behaviors that achieve those outcomes. The tangible results are the proof. UAHP has been able to maintain our growth and profitability, while reducing our administrative costs by 7%. We continue to have the highest customer satisfaction scores in the State, and have been recognized as being a leader helping the State meet their strategic initiative around improving patient care and reducing cost. Furthermore, our trust and engagement levels have risen from a score of about 2 to 4 (on a scale of 1-5).”
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James Stover, CEO
Mining/Utilities
JCI Gold Mining
With declining revenue, a flat gold price, and no opportunities for increased production efficiencies, JCI, one of the world’s largest gold mining companies at the time, faced a crisis. The company engaged Lapin to research the relationships between diverse cultures and their values and work ethics. The research was the first of its kind and led to the development of a unique program to unite JCI’s culturally fragmented and angry workforce around a common purpose inspiring employees to face these challenges with fresh energy and a new commitment. Lapin developed JCI’s leaders and senior management to lead with a values-centered approach, something unheard of in the days of apartheid South Africa. Workers gained new pride, partnered with management to solve problems, and helped prepare the company for a new period of efficiency and growth by increasing output without increasing costs.
Mining/Utilities
Southern California Edison
Southern California Edison, one of the great American utility companies, experienced a period of unexplained increases in plant failures and maintenance lapses while at the same time producing higher scores for customer satisfaction. SCE engaged Lapin to probe the root causes of these occurrences. Lapin’s research revealed that fractured trust was leading to active and passive sabotage of SCE’s standards of excellence and safety and to the manipulation of customer satisfaction scores. Lapin mapped a plan and trained leaders to rebuild relationships and repair trust in the belief that while technology can fail for reasons beyond human control, engaged and energetic employees who are aligned to the organization’s purpose and values can mitigate the damage and often prevent them altogether.
“Lapin provides a timeless and learned perspective in a world short on character, dignity, and personal responsibility. They made clear to our executive leadership team that we needed to start with ourselves first. And, of course, they were right. They taught us that leading with stature, rather than rules and orders, would repair our leadership culture. Intractable and confusing business challenges require great wisdom to solve; David Lapin proved to be the enlightened guide that we needed.”
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Tom Cohenno, Director of Learning, Leadership, and Organizational Development
Defense & Aerospace
Raytheon Missile Systems
Raytheon’s missiles can be significantly more costly than those of many of its competitors. The main reason is its massive investment in the technology needed to sharpen accuracy and avoid collateral damage to innocent people in high-conflict areas. Many of Raytheon’s customers in the Middle East and Asia, however, did not share the American ethic regarding the avoidance of collateral damage, and were unwilling to pay the premium Ratheon required for its rockets. The global sales team engaged Lapin to use its knowledge of global cultural intelligence to train leaders in negotiating and contracting with cultures with different values and ethics. Lapin’s frameworks gave the team new language and methodology with which to approach these customers, and their interactions together improved significantly during the life of the project.
“Responsible for Business Development of a $5b global business, growing the international business was essential. Lapin provided Raytheon with a unique and streamlined process that allowed those leaders responsible for obtaining and retaining the international business to become more effective much earlier. Lapin understands the cultural complexities of building and retaining customer relationships across the globe.”
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Dennis Carrol, VP Business Development




Case studies and success stories.
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